Terms and Conditions for ClientHandoff

Effective Date: 11/15/2024
Last Updated: 11/15/2024

Welcome to ClientHandoff. By accessing or using our website, platform, or services, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our services.

1. Acceptance of Terms

By using ClientHandoff’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our platform.

2. Services Overview

ClientHandoff provides a Referral Agency as a Service (RAaaS) platform to facilitate referral management, client engagement, and compliance for real estate professionals. Our platform offers tools for referral agents, brokers, and teams to manage referrals, track transactions, and automate payouts.

3. Eligibility

To use our platform, you must:

  1. Be at least 18 years old.

  2. Be a licensed real estate professional or associated with a real estate business.

  3. Provide accurate and complete registration information.

By registering for our services, you represent that you meet these eligibility requirements.

4. User Accounts

a. Account Responsibility

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  • Notify us immediately of any unauthorized use or security breach.

b. Account Termination

ClientHandoff reserves the right to suspend or terminate your account at any time, with or without cause, including for violations of these Terms.

5. Use of Services

You agree to:

  1. Use our platform in compliance with all applicable laws, regulations, and ethical guidelines.

  2. Avoid any unauthorized or unlawful use of the platform, including but not limited to:

    • Sharing client data without proper consent.

    • Using the platform to harass, defraud, or harm others.

    • Uploading malicious software or engaging in hacking attempts.

ClientHandoff reserves the right to monitor, review, and remove any content or activities that violate these Terms.

6. Fees and Payments

a. Subscription Fees

Some features of the platform may require subscription fees. All fees are non-refundable unless otherwise stated.

b. Referral Fees

ClientHandoff collects a percentage-based referral fee from successful transactions. This fee will be detailed in your service agreement.

c. Payment Processing

All payments are processed securely through third-party providers such as Stripe or PayPal. By using these services, you agree to their terms and conditions.

7. Intellectual Property

a. Ownership

All content, features, and functionalities of the ClientHandoff platform—including but not limited to software, design, text, graphics, and logos—are the exclusive property of ClientHandoff and its licensors.

b. Limited License

You are granted a limited, non-exclusive, non-transferable license to use the platform for its intended purposes. This license does not grant you any ownership or proprietary rights.

c. Prohibited Use

You may not copy, modify, distribute, or reverse-engineer any part of the platform without prior written consent from ClientHandoff.

8. Data Privacy

Your use of the platform is subject to our Privacy Policy, which explains how we collect, use, and protect your data. By using our services, you consent to the practices outlined in our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law:

  • ClientHandoff shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

  • Our total liability for any claims related to your use of the platform is limited to the fees paid by you to ClientHandoff in the 12 months preceding the claim.

10. Disclaimer of Warranties

ClientHandoff provides its services “as is” and “as available” without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless ClientHandoff, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising from:

  1. Your use of the platform.

  2. Your violation of these Terms.

  3. Your infringement of any intellectual property or rights of others.

12. Termination

ClientHandoff reserves the right to terminate or suspend your account and access to the platform at our sole discretion, without notice, for any violation of these Terms or other misuse of the platform.

13. Modifications to Terms

ClientHandoff may revise these Terms at any time. Significant changes will be communicated via email or platform notifications. Continued use of the platform after such updates constitutes your acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the rules of the [Insert Arbitration Institution].

15. Contact Information

If you have questions about these Terms, please contact us at:
Email: support@clienthandoff.com